Frequently asked
questions.

Booking is simple. Click the Book a Session button on any page, or visit mindcafe.app/book-appointment. You'll see available time slots across all our certified professionals — select what works for your schedule and complete the booking in a few steps.

You can also take our free self-assessment first to get matched with the right therapist for your specific concerns.

Your first session is a comfortable introductory conversation. Your therapist will listen to what you're experiencing, understand your background, and discuss what you're hoping to achieve from counselling.

There is no pressure and no expectations. The first session is about building trust and clarity — not solving everything at once.

Individual counselling sessions are typically 45 minutes. Relationship, couples, and specialised sessions are typically 60 minutes. Your therapist may adjust the duration based on your specific needs and progress.

Yes, completely. All sessions at Mindcafe are 100% private and confidential. Your personal information and session content are never shared without your explicit written consent.

The only exception — as with all mental health professionals — is if there is an immediate risk of serious harm. Your therapist will explain this in your first session.

This depends on your personal situation and goals. Many clients notice meaningful change within 4–6 sessions. For deeper or longer-standing challenges, ongoing sessions over a few months may be recommended.

Your therapist will review this with you after the first session and set a plan together.

Yes. Research consistently shows that online therapy is equally effective as in-person counselling for most mental health concerns — including anxiety, depression, relationship challenges, and burnout.

Many clients actually find that the privacy and comfort of their own space helps them open up more freely.

Using Feelz is simple:

• Open the pack
• Place one strip on your tongue
• Allow it to dissolve naturally — no water needed

The strip dissolves in under 10 seconds. You can use it anywhere — in a meeting, on a train, before bed — without any preparation.

Feelz comes in four variants, each designed for a specific mental state:

• Focus — Bacopa, L-Theanine, Ginkgo for clarity and concentration
• Calm — Ashwagandha, Chamomile, L-Theanine for stress relief
• Mood — Saffron Extract, Rhodiola for emotional balance
• Sleep — Melatonin (0.5mg), Valerian Root, Magnesium for rest

Each variant is formulated specifically for that use case — not a generic "wellness" blend.

Feelz strips dissolve in the mouth, so ingredients are absorbed via the oral mucosa — faster than tablets or capsules which pass through the digestive system first.

That said, the experience varies between individuals. Feelz is a wellness support tool, not an instant pharmaceutical fix. Think of it as supporting your body's natural processes, not overriding them.

Only the Sleep variant is designed to promote relaxation before bedtime. The Focus, Calm, and Mood variants are specifically formulated without sedating compounds — they're designed for use during your day without causing drowsiness.

Do not drive or operate machinery after taking the Sleep variant.

Feelz is currently launching at Zostel locations across India — available at the reception of every Zostel hostel.

You can also pre-order online through our Feelz page. We'll notify you as soon as direct online delivery is available in your city. Feelz will soon be on major Indian online marketplaces too.

No. Feelz products are designed to support everyday mental wellness — they are not a substitute for professional mental health care, medication, or medical treatment.

For ongoing emotional challenges, burnout, anxiety disorders, or any clinical concern, we strongly recommend speaking with a qualified professional. Mindcafe's counselling service is here for exactly that.

Yes, all Feelz variants are formulated for daily or occasional use by healthy adults. Each ingredient has an established safety profile for dietary supplement use.

However, if you are pregnant, nursing, under 18, have existing medical conditions, or are on prescribed medication — please consult a healthcare professional before use. Full ingredient information is on every product label.

Mindcafe counselling is available from ₹10 per day (billed per session). The exact cost depends on the session type, duration, and the specialist you choose.

Pricing is displayed transparently during booking — no hidden fees or subscription traps. You pay per session, with no long-term commitment required.

Feelz is available in three pack formats:

• Try It — 5 strips (single variant) — ₹149
• Daily Tin — 30 strips (single variant) — ₹599 (most popular)
• Wellness Bundle — 120 strips (all 4 variants) — ₹1,999

Prices may vary at launch. Visit the Feelz page for up-to-date pricing.

We offer a free self-assessment that helps you identify your mental health needs and get matched with the right therapist — no payment required.

For business partnerships, we also offer a free discovery call to understand your organisation's needs before proposing a program.

Yes. You can reschedule or cancel any booked session through your Mindcafe account. We request at least 24 hours' notice for cancellations where possible.

Our cancellation and refund policy is detailed on our Refund Policy page.

Yes. Every ingredient in Feelz is selected based on three principles: established safety profile, traditional or research-backed wellness use, and suitability for daily lifestyle use.

Feelz complies with India's nutraceutical regulations and is produced in certified manufacturing facilities with batch-level quality monitoring. Full ingredient information is on every product label.

Feelz is a nutraceutical wellness supplement — not a pharmaceutical product. It is developed in alignment with India's food and supplement regulations (FSSAI-compliant) and does not require a prescription.

Feelz is not designed to diagnose, treat, or cure any medical condition. See our full Trust & Safety page for details.

Yes. All Mindcafe counsellors and therapists are verified certified professionals — including Counselling Psychologists, Clinical Psychologists, and Coaches with recognised credentials.

Every expert on our platform undergoes a thorough vetting process before being listed. You can view individual expert profiles and their qualifications on our Experts page.

Mindcafe takes data privacy seriously. Your personal information, session content, and purchase history are stored securely and never shared with third parties without your explicit consent.

We comply with applicable Indian data protection laws. You can read our full Privacy Policy for details on how your data is stored and used.

Mindcafe partners with companies, educational institutions, and community organisations to deliver structured mental wellness programs, including:

• Employee Counselling Programs — confidential 1:1 support for staff
• Mental Wellness Workshops — group sessions on resilience, burnout, and communication
• Brain Performance Tools — Feelz strips and wellness resources for teams

Fill in the contact form on our For Business page or email business@mindcafe.app directly. Our team will schedule a free discovery call to understand your organisation's size, goals, and specific needs — then design a custom program.

Yes. Mindcafe workshops are available both online and in-person, depending on your location and team size. In-person delivery is available for organisations based in major Indian cities. Contact us to discuss logistics and scheduling.

No strict minimum — we work with organisations of all sizes, from 10-person startups to large enterprises. Programs are priced and designed based on your team size and requirements. Contact our business team for a custom quote.

You can create an account at mindcafe.app/login. Click "Sign Up", enter your details, and verify your email address. Once registered, you can browse therapists, book sessions, access your session history, and take self-assessments.

Try resetting your password using the "Forgot Password" link on the login page. If you continue to have issues, contact our support team at connect@mindcafe.app or visit our Help Desk for step-by-step guidance.

There are several ways to reach us:

• Email: connect@mindcafe.app — response within 1 business day
• Phone: +91 79743 13677 — Mon–Fri, 9am–6pm IST
• Help Desk: Browse instant answers
• Contact Form: mindcafe.app/contact