Last updated: 5 August 2026
Drafted in-house from how the Platform actually operates — recommended for a formal legal review before treating it as final.
This Privacy Policy explains what personal data Mindcafe collects when you use our website and Platform — including Feelz (our mood-strip products), our counselling booking service, and Scan & Order (QR-linked ordering at partner Zostel properties) — and how we use, share, and protect it.
Sneh Care Club Private Limited, a company registered under the Companies Act, 2013, having its registered office at Shop No 5, City Centre, Press Complex, MP Nagar Zone-I, Bhopal, 462001, operates this Platform and is referred to as “we,” “us,” or “Mindcafe.”
By using the Platform, you agree to the collection and use of information as described here.
If you check out as a guest, we store a random session identifier in a browser cookie so your cart persists across visits before you sign in or complete an order — this cookie does not identify you personally on its own.
Our hosting and infrastructure provider may log standard technical information such as IP address and browser/device details, in line with their own security practices.
We never see or store your card, UPI, or net banking details. All payments are processed directly by Razorpay, our payment gateway partner — we only receive a payment reference and status back from them.
We do not sell your personal data. We share it only with the service providers needed to run the Platform, and only to the extent necessary for the purpose in question:
If you book a counselling session, information you share during booking or in an intake form — including anything about your mental health or personal circumstances — is used only to support the counselling relationship between you and the expert you're booked with. It is accessible only to you, that expert, and authorised Mindcafe administrators, never shared for marketing or with any other user.
We use strictly necessary cookies to keep your guest cart working and to keep you signed in once you log in. We do not currently use third-party advertising or tracking cookies.
We retain your account, order, and appointment information for as long as your account is active, and afterwards for as long as needed to meet our tax, accounting, and other legal obligations. You can request deletion of your account and associated data by contacting us (see Section 13).
Depending on applicable law, including India's Digital Personal Data Protection Act, 2023, you may have the right to access, correct, or request deletion of your personal data, and to withdraw consent for optional communications like our newsletter at any time. To exercise any of these rights, contact us using the details in Section 13.
We use reasonable technical and organisational measures to protect your information, and our platform is built around ISO/IEC 27001-aligned information security practices. That said, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
Our products and services are intended for users who are 18 years of age or older. We do not knowingly collect personal data from children.
In accordance with the Information Technology Act, 2000 and applicable data protection rules, the details of our Grievance Officer are:
Name: Rajat Lalwani
Designation: Grievance Officer
Email: feelz@mindcafe.app
We will acknowledge your grievance within 48 hours and aim to resolve it within 30 days of receipt.
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when it was last revised. Continued use of the Platform after changes are posted constitutes acceptance of the updated Policy.
For any privacy-related question or request, contact us at:
Email: feelz@mindcafe.app
Phone / WhatsApp: +91 7566007770
Support Hours: Mon–Sat, 10:00 AM – 6:00 PM IST
This Policy is governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts at Bhopal, Madhya Pradesh.