Last updated: 5 August 2026
Drafted in-house from how the Platform actually operates — recommended for a formal legal review before treating it as final.
These Terms of Service (“Terms”) govern your use of the Mindcafe website and Platform, including Feelz (our mood-strip products), our counselling booking service, and Scan & Order. By accessing or using the Platform, you agree to be bound by these Terms. If you don't agree, please don't use the Platform.
Sneh Care Club Private Limited, a company registered under the Companies Act, 2013, having its registered office at Shop No 5, City Centre, Press Complex, MP Nagar Zone-I, Bhopal, 462001, operates this Platform and is referred to as “we,” “us,” or “Mindcafe.”
You must be at least 18 years old and capable of entering into a binding contract under Indian law to use the Platform, place an order, or book a counselling session.
You're responsible for keeping your account credentials confidential and for all activity under your account. Please provide accurate information when creating an account, and let us know right away if you suspect unauthorised use. We may suspend or terminate accounts that violate these Terms.
Feelz strips are consumable wellness products, not medicines. They are not intended to diagnose, treat, cure, or prevent any disease, and are not a substitute for professional medical advice. If you're pregnant, nursing, have a medical condition, or are taking other medication, consult a doctor before use.
Our counselling service connects you with independent counselling experts for booked sessions. It is not an emergency, crisis, or psychiatric service. If you are in crisis or experiencing a medical or mental health emergency, please contact a local emergency service or crisis helpline immediately rather than booking a session.
Scan & Order lets guests at partner Zostel properties order Feelz products via a QR code, for pickup at that property.
All prices are listed in Indian Rupees (INR). We reserve the right to correct pricing errors and to cancel any order affected by one (see our Refund & Cancellation Policy).
Full payment is required upfront, via Razorpay, before any order or counselling session is confirmed — we do not currently offer cash on delivery or pay-later options.
Feelz orders are delivered via our courier partner to serviceable pincodes, or made available for pickup at a partner Zostel property you select at checkout or through Scan & Order. Delivery timelines shown at checkout are estimates, not guarantees.
Order cancellations, returns, and refunds are governed by our separate Refund & Cancellation Policy, which forms part of these Terms.
Sessions are booked for a specific date, time, and expert. Rescheduling or cancelling a session is subject to the availability shown on the Platform at the time. We do not guarantee any particular outcome from a counselling session, and our counselling service is not a substitute for emergency psychiatric or medical care.
When using the Platform, you agree not to:
By submitting a review or other content to the Platform, you confirm it reflects your own genuine experience, and you grant Mindcafe a non-exclusive licence to display it on the Platform.
The Mindcafe and Feelz names, logos, and all content on the Platform are the property of Sneh Care Club Private Limited or its licensors, and may not be used without our prior written permission.
Payments, delivery, and hosting on the Platform are handled by third-party providers (including Razorpay, our delivery courier partner, and our infrastructure provider), each of whom has their own terms and policies governing their part of the service.
The Platform is provided “as is,” without warranties of any kind beyond what applicable law requires. Feelz products are not intended to diagnose, treat, cure, or prevent any disease, and our counselling service does not replace professional psychiatric or medical treatment.
To the maximum extent permitted by law, Mindcafe's total liability arising from your use of the Platform, an order, or a counselling session is limited to the amount you paid for that specific order or session.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of our Grievance Officer are:
Name: Rajat Lalwani
Designation: Grievance Officer
Email: feelz@mindcafe.app
We will acknowledge your grievance within 48 hours and aim to resolve it within 30 days of receipt.
We may update these Terms from time to time. The “Last Updated” date at the top of this page indicates when they were last revised. Continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.
These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts at Bhopal, Madhya Pradesh.
Questions about these Terms can be sent to:
Email: feelz@mindcafe.app
Phone / WhatsApp: +91 7566007770
Support Hours: Mon–Sat, 10:00 AM – 6:00 PM IST