Last updated: 5 August 2026
This Refund & Cancellation Policy (“Policy”) applies to all orders placed for Feelz by Mindcafe products — Focus, Joy, Extrovert, and Rest — purchased through our website, mobile site, or any authorised online channel (“Platform”). Feelz products are consumable wellness items. Please read this Policy carefully before placing an order, as it explains when a cancellation, replacement, or refund is and is not available.
Sneh Care Club Private Limited, a company registered under the Companies Act, 2013, having its registered office at Shop No 5, City Centre, Press Complex, MP Nagar Zone-I, Bhopal, 462001, operates this Platform and is referred to as “we,” “us,” or “Mindcafe.”
You may cancel an order free of charge only before it has been dispatched from our warehouse.
Once an order status changes to “Dispatched” or “Shipped,” it can no longer be cancelled, as the product has left our facility.
To request a cancellation, contact us immediately at feelz@mindcafe.app or +91 7566007770, with your Order ID.
We reserve the right to cancel an order in cases of stock unavailability, pricing errors, suspected fraud, or an undeliverable address.
If we cancel your order after payment has been captured, the full amount will be refunded to your original payment method within the timeline in Section 5, at no cost to you.
Feelz products are consumable nutraceutical melt-in-mouth wellness strips. For hygiene and food-safety reasons, we do not accept returns once an order has been delivered, except where the product is damaged, defective, expired on arrival, or you received the wrong item (see Section 4). We are unable to accept returns on the following grounds:
We inspect every order before dispatch, but if something goes wrong in transit or fulfilment, we will make it right.
You must report the issue within 48 hours of delivery. Claims raised after this window may not be honoured, as we cannot verify the condition of the product beyond this period.
Once verified, we will offer, at our discretion, a free replacement of the affected item(s) or a full refund of the amount paid for the affected item(s).
Approved refunds are processed to the original payment method (card, UPI, net banking, wallet) used at checkout.
Refunds are initiated within 3–5 business days of approval and may take an additional 5–10 business days to reflect in your account, depending on your bank or payment provider.
For orders paid via Cash on Delivery (if offered), refunds will be processed via bank transfer / UPI and may require you to share your bank details.
No cancellation or processing fee is charged for refunds arising from our error (damaged, defective, wrong, or cancelled-by-us orders).
For any cancellation, refund, or return-related query, please contact our support team:
Email: feelz@mindcafe.app
Phone / WhatsApp: +91 7566007770
Support Hours: Mon–Sat, 10:00 AM – 6:00 PM IST
For unresolved grievances, you may escalate to our Grievance Officer (see Section 8).
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of our Grievance Officer are:
Name: Rajat Lalwani
Designation: Grievance Officer
Email: feelz@mindcafe.app
We will acknowledge your grievance within 48 hours and aim to resolve it within 30 days of receipt.
We may update this Policy from time to time to reflect changes in our processes or applicable law. The “Last Updated” date at the top of this page indicates when this Policy was last revised. Continued use of the Platform after changes are posted constitutes acceptance of the updated Policy.
This Policy is governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts at Bhopal, Madhya Pradesh.